Shipping policy

Thank you for your interest in XTXFMF. This policy outlines the key information regarding how we ship your orders.

1. Order Processing

All orders are processed during our standard business hours, Monday through Friday, excluding public holidays. Once your order is placed, you will receive an order confirmation email. When your order has been processed and shipped, you will receive a second email containing your tracking number, which will allow you to monitor your package's journey.

2. Shipping Destinations

We are proud to offer shipping services to a wide range of countries. Shipping options and fees may vary depending on the destination.

3. Shipping Methods

We partner with reliable carriers to deliver your orders. The available shipping options will be presented to you at checkout. The specific carrier used for your shipment will be indicated on your tracking information.

4. Shipping Address

Please ensure your shipping address is entered correctly and completely at checkout, including any relevant apartment, suite, or unit numbers. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment.

5. Order Changes & Address Corrections

Please review your order carefully before completing your purchase. We are unable to modify a shipping address or add/remove items after an order has been placed and is processing. If you need to make an immediate change, please contact us as soon as possible at inforovider@xtxfmf.com, and we will attempt to intercept the order. We cannot guarantee that changes will be possible once an order has entered the fulfillment process.

6. Shipping Issues & Lost Packages

While we strive for a seamless delivery experience, occasionally issues may arise. If your tracking information indicates that your package was delivered but you cannot locate it, we recommend first checking with your household members and neighbors. Then, please contact your local postal office or the carrier directly with your tracking number for further investigation.

If the carrier confirms a package is lost in transit, please contact our customer service team at inforovider@xtxfmf.com and we will work with the carrier to resolve the situation.

7. Contact Us

If you have any questions about our shipping policy, please do not hesitate to reach out to our customer service team.

Email: inforovider@xtxfmf.com

Phone: +1 318-545-6266